Refund policy
Last updated: October 11, 2026
Every Magikast book is made for one child, so we can't take returns for a change of mind. But if something goes wrong, we'll make it right.
Damaged, misprinted or faulty items
If your book or any other item arrives damaged, misprinted or faulty, email hello@magikast.com within 30 days of delivery with:
- your order number, and
- a photo showing the problem.
We'll reprint and send a replacement free of charge or, if you prefer, refund the item. You don't need to send anything back.
Lost packages
If your package is lost in transit, email us with your order number. We'll check with the carrier, then reprint and resend it or refund you.
Canceling an order
We start making your book soon after you order. If you need to cancel, email us as soon as you can. If your order hasn't gone to print yet, we'll cancel it and refund you in full. Once it has gone to print, we can't cancel it.
What we can't refund
- Change of mind, including a different idea for the name, dedication or photo after ordering. Please check your preview, spelling and dedication carefully before you buy.
- Ebooks and audiobooks once delivered, unless they don't work. If a file won't open or play, email us and we'll fix it or refund it.
- Delays or losses caused by an incorrect shipping address entered at checkout. We'll gladly help, and can reprint and resend at cost.
Merchandise
Mugs, bottles, blankets and tote bags are printed to order too, so the same rules apply: no change-of-mind returns, and damaged or faulty items are replaced or refunded.
How refunds are paid
Refunds go back to your original payment method. Your bank or card provider may take a few business days to show it.
Questions
Email hello@magikast.com. Nothing in this policy affects your rights under the consumer laws of your state.